Open the S1lkPay app and click on the \"Profile\" tab
Click on the \"Delete account\" button
"}},{"@type":"Question","name":"How to reset a password?","acceptedAnswer":{"@type":"Answer","text":"
Do not enter a PIN code when entering the application. Instead, click on the \"Enter password\" button in the upper right corner.
Your phone number and a password entry field will appear.
Below, click on the \"Forgot password\" button. The system will prompt you to enter a new password and confirm it. The new password must be at least eight characters long.
Next, a new section will open with a field for entering the confirmation code. After receiving the code via SMS, enter it in the appropriate field. After setting a new password, click Done. You will be redirected back to the number and password input field. Enter the new password in the ‘Password’ field and click ‘Done’.
"}},{"@type":"Question","name":"What is a main card?","acceptedAnswer":{"@type":"Answer","text":"The first created card is considered the main card. If you have added multiple cards to S1lkPay, then the main card is used by default for all payments, transfers and transfer requests."}},{"@type":"Question","name":"What is an additional card?","acceptedAnswer":{"@type":"Answer","text":"Additional card – is a card that you have shared. In S1lkPay you can share cards unlimited time."}},{"@type":"Question","name":"What is the fee for card sharing?","acceptedAnswer":{"@type":"Answer","text":"To learn more about tariffs and limits, click to this link"}},{"@type":"Question","name":"What is the fee for a transfer from a card in S1lk to a S1lk card?","acceptedAnswer":{"@type":"Answer","text":"Transfer in the application is carried out through card sharing - card sharing. The user opens a card and shares a certain amount by creating an additional card - card sharing."}},{"@type":"Question","name":"Does your application work without internet?","acceptedAnswer":{"@type":"Answer","text":"Currently, offline mode is not available. This opportunity will appear soon."}},{"@type":"Question","name":"In what currencies can I open a Silk card?","acceptedAnswer":{"@type":"Answer","text":"Currently, you can open a card in USD and KZT."}},{"@type":"Question","name":"How to withdraw cash from the card?","acceptedAnswer":{"@type":"Answer","text":"Not available. Currently, this feature is not available."}},{"@type":"Question","name":"What is the expiration date of S1lk card?","acceptedAnswer":{"@type":"Answer","text":"The expiration date of the card for verified users is 3 years. For unverified users - 60 days."}},{"@type":"Question","name":"How to refund the balance on the card?","acceptedAnswer":{"@type":"Answer","text":"If it is a card that has been shared, then the balance is returned to the card of the client who previously shared the card."}},{"@type":"Question","name":"How to get the refunds?","acceptedAnswer":{"@type":"Answer","text":"Refunds to a virtual card are carried out in the same way as for physical Visa/Mastercard cards."}},{"@type":"Question","name":"My money is missing","acceptedAnswer":{"@type":"Answer","text":"
If you tried to add cash from your bank account to S1lkPay, and haven’t received the money.
In such cases, please note down the:
Transaction ID
Amount you added
Mobile money or card number
Confirmation SMS / Message from your mobile money operator or Bank
Send these details to S1lkPay Support via email: support@silksoftgroup.com"}}]}]